Program The HIIP℠ weight loss program is comprised of a multi-stage, low or modified calorie diet regimen in conjunction with a kit of tools, supplements and reference materials, along with the resources, counseling and support of HIIP℠ staff. The HIIP℠ program is most effective when all stages are completed fully and in the prescribed order and duration. Program Outcome Physiology of each member is different and individual program results are not guaranteed. There are no guarantees of any type regarding results or duration of results and no refunds for not achieving weight loss. Member understands that if they are eligible to continue with an additional HIIP℠ program in order to reach their weight loss goals, the cost of any follow-up program is the responsibility of the Member. Member has been provided the opportunity to discuss the primary known potential adverse reactions and has indicated that they do not have any of the known major contraindications to the program. Payment and Financial Obligations All balances shall be paid in accordance with each Member's payment arrangement. Member understands that any payments made using an FSA, HSA or other insurance or benefits related account are subject to the corresponding plan rules and eligibility, and that any failure of such accounts or plans to approve or reimburse coverage for the HIIP℠ program does not impact the financial responsibility that Member bears for the cost of the program, nor does it change eligibility for a program refund. Members who elect multi-payment options, if available, agree to provide and maintain valid checking account and credit card information with HIIP℠, and to immediately provide replacement payment information should their current checking account or card on file be invalid, cancelled or unable to accept charges for any reason. Member agrees that they will not reject ACH payments to checking account or initiate credit card chargebacks through their credit card or financing providers, but will resolve any payment dispute directly with HIIP℠. In the event that Member fails to honor payment arrangements, HIIP℠ may discontinue shipping of product and provision of support services to member with no further obligation. Such discontinuation shall not in any way reduce or eliminate member payment obligations or payment amounts due under installment agreements or other payment arrangements. Subscription Program Terms Members who participate in monthly subscription membership programs agree that payment for each monthly membership period must be made prior to the shipment of monthly membership supplies, generally 10 days prior to the shipping date. Member agrees that HIIP may initiate such payments automatically using the payment method provided by the member. Member understands that cancellation of any subscription program must occur in writing or by email to HIIP prior to monthly charge, and that such charges are non-refundable. Member understands that failure to make timely subscription payment shall result in the automatic termination of membership. Member also understands that access to HIIP online membership resources, support and information shall discontinue with the termination of any membership subscription. Returns and Refunds HIIP℠ does not refund payments for any reason, whether or not program has commenced, and without regard to fault or cause or assignment thereof. Deliverability of Shipments Member is responsible for accepting delivery of HIIP shipment(s) at the delivery address provided at purchase. Any costs of return shipping and/or redelivery for shipments that are returned or refused for any reason shall be the responsibility of Member. Failure of member to accept delivery, provide safe and secure delivery location, or provide proper address for delivery shall not void refund policy. Delivery confirmation by shipper shall be considered sufficient evidence of valid delivery, and will take precedence in any disputes regarding delivery of HIIP shipments. Shipping of HIIP Program to Member Without regard to Member payment plan (full payment, installment or subscription) or program duration, the HIIP program materials (including documents, tools and supplementation) may be delivered by HIIP in multiple shipments to Member as Member progresses through the program and/or its stages. Method and Location for Administration of Program Member understands and agrees that the equipment, products, personnel, testing, means of communication and distribution of information or materials, and level, means or location of Member service and support used in the HIIP℠ Program are based entirely on the discretion of HIIP℠, and that any changes in such methods of administration prior to or during the course of the program are to be based solely on the judgment of HIIP℠. HIIP℠ does not refund or provide full or partial credit for such changes. Purchases through Partners Members who purchase HIIP℠ programs through Partners (including but not limited to physicians, fitness professionals, health clubs and corporate wellness programs) understand and agree that the Partner is acting as a reseller and distributor of HIIP℠, with the programs delivered by HIIP℠. This includes orders placed through Partners on behalf of Members, and orders placed directly by Members using their Partner referral code. Duration of Program Support Access to program counseling and support via phone, email and online community participation will be available beginning on the date of program shipment (following purchase), and will continue for the duration of the program purchased. This timeline assumes that all program stages of HIIP are followed consecutively and without interruption, starting on the date of purchase. Non-subscription Members may place their support on a one-time hold for a period of up to 6 months, by making such request in writing to HIIP, and may be approved at the sole discretion of HIIP. In all cases, access to program support for HIIP will continue for no longer than 12 months from the date of purchase. Copyright Waiver and Testimonial Release Member hereby grants to HIIP℠ full and exclusive copyright and permission for unrestricted use and republishing of all member commentary, photographs, videos and reviews of HIIP provided directly or indirectly to HIIP℠ through means including but not limited to email, electronic forums, written evaluation forms, verbal and telephonic communications with HIIP℠ staff. Materials Provided for Personal Use Only, Notice of Copyright I understand that the HIIP℠ information and materials provided, including written, video and audio content, are for my personal use only and I agree not to distribute, resell, transfer or copy them under penalty of law. I further understand that the HIIP℠ system involves a proprietary combination of elements and that the system is the exclusive intellectual property of HIIP℠. I agree not to replicate or attempt to replicate in part or in its entirety the HIIP℠ system, or to support such efforts in any way on the part any third party, whether for resale or any other purposes. Member Standards of Conduct HIIP℠ is dedicated to providing an enjoyable experience for each of our Members in an atmosphere that is safe, welcoming and relaxing. As such, any behavior which is considered offensive by other Members or HIIP℠ staff, or is disruptive to the center, online community or the experience of any other HIIP℠ Member is explicitly prohibited.* A full version of the HIIP℠ Member Standards of Conduct is available upon request. Dispute Resolution Any controversy or claim arising out of or relating to this agreement, or the breach, termination, enforcement, interpretation or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, shall be settled by arbitration in the county where the contract was made. At the option of the first to commence an arbitration, the arbitration shall be administered by the American Arbitration Association under its Commercial Arbitration Rules or by JAMS pursuant to its Comprehensive Arbitration Rules and Procedures. Judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof.*A full version of the HIIP℠ Policy of Dispute Resolution through Binding Arbitration is available upon request. Restrictions Against Joinder of Claims You and HIIP agree that any arbitration shall be limited to each Claim individually. To the full extent under the law, (1) no arbitration shall be joined with any other arbitration; (2) there is no right for any Claim to be arbitrated on a class-action basis or to employ class action procedures; and (3) there is no right of authority for any dispute to be brought in a purported representative capacity on behalf either of the general public or any other individuals. I have read, understand and agree to purchase terms.